Today’s online shoppers expect quick replies, smart help, and a smooth buying experience — all around the clock. This is why AI agents are now must-haves for ecommerce stores. These smart virtual helpers answer questions, recommend products, and even help close sales while you sleep.
The AI in the ecommerce market is booming fast — it’s expected to touch $24 billion by 2028, growing over 22% every year. With chatbots alone saving businesses about $11 billion a year by 2025, it’s clear why more online stores are adding AI agents to their teams.
In this guide, you’ll find 15 of the best AI agents for ecommerce you can use to make your store faster, smarter, and more customer-friendly.
Why Ecommerce Stores Need AI Agents
- 24/7 Customer Support: AI agents can handle customer questions at any hour, reducing wait times and boosting customer satisfaction without extra staffing costs.
- Personalized Shopping Experience: They analyze customer data to recommend products, upsell, and cross-sell, helping shoppers find what they want faster.
- Fewer Abandoned Carts: Smart chatbots can send reminders, offer discounts, or answer last-minute questions, helping recover sales that would otherwise be lost.
- Lower Operating Costs: By automating repetitive tasks like order tracking and FAQs, AI agents free up human teams and cut customer service expenses.
- Better Data Insights: AI agents collect and analyze customer interactions, giving store owners valuable insights to improve marketing and sales strategies.
How to Choose the Right AI Agent for Your Store
- Check Platform Compatibility: Make sure the AI tool integrates well with your ecommerce platform, whether you use Shopify, WooCommerce, Magento, or others.
- Look for Easy Customization: A good AI agent should let you tweak responses, workflows, and conversation flows without needing heavy coding.
- Review Support & Handoff Options: Choose an AI that blends well with your human team — look for smooth bot-to-human handoff features.
- Compare Analytics Tools: Strong reporting helps you see what’s working, where customers drop off, and how to improve conversions.
- Consider Scalability: Pick a tool that can grow with your business — handling more chats, more languages, or new sales channels as you expand.
List of 15 Best AI Agents for Ecommerce
1. Ada
Ada is a customer support automation platform with AI, and it is relied upon by international online shopping businesses. It is primarily powerful because it enables non-technical teams to create multilanguage, expensive, and complex chatbots capable of responding to millions of messages even without the involvement of developers. Automation of routine queries allows human agents to address more complex queries by Ada, and response time and customer satisfaction will increase. It is common to find many ecommerce companies using the Ada platform to handle seasonal peaks, FAQs, and even navigate the customer journey with subsequent product recommendations and buying steps.
Ada AI applies a high level of natural language understanding to provide contextual and personalized responses so that the dialogue can be perceived as very helpful and not mechanical. The strong integration can be used to connect to CRM software, ticketing tools, and ecommerce platforms, thereby allowing an easy transfer of control between automated and human support. Ada works with detailed insights into customer service to enable a business to see the areas that it can better serve the customers and develop those areas.
Top Features:
- No-code chatbot builder for quick deployment
- Multilingual support for global reach
- Seamless integration with ecommerce and CRM systems
- Detailed analytics and reporting
- Contextual, personalized conversation flows
Website: https://www.ada.cx/
Pricing:
- Available on request
2. Drift
Drift is an AI-powered conversation and sales platform which is more than just an ordinary chatbot as it offers a combination of live chat, qualifying leads, with real-time personalization. In the case of ecommerce businesses, it is an AI-based agent and one of the most effective AI tools for ecommerce that can capture leads, qualify visitors, and route hot leads to the sales departments. It assists retailers online to capture the attention of online buyers at the correct time, address their concerns, and decrease abandoned purchase coffers by instantly touching base with the customers.
This is because it uses machine learning to power conversational experiences by learning as customers interact, thus moving towards giving each visitor a unique experience. Ecommerce brands like that it helps schedule demos, route chats to the correct team member, and even customize an offer depending on what they have looked at, or their behavior. This initiative results in a greater conversion rate and revenue generation of online shops of any scale.
Top Features:
- Conversational AI for real-time engagement
- Intelligent lead qualification and routing
- Integration with CRM and marketing automation tools
- Advanced targeting and personalization
- Detailed conversation analytics
Website: https://www.salesloft.com/platform/drift
Pricing:
- Available on request
3. LivePerson
LivePerson is a pioneer in AI-powered messaging in ecommerce and is recognized as one of the leading AI tools for ecommerce, helping brands engage with their customers through conversational AI across online channels such as web, mobile, social, and messaging platforms. Its AI representative helps companies automate customer service, customer support, and even post-promotional customer services. LivePerson offers the conversational cloud — a platform based on natural language processing (NLP) that helps interpret the intentions of a customer and respond with a human feel at scale.
LivePerson is preferred by e-commerce businesses to minimize the expenses of running the business but maximize or rather optimize their customer satisfaction. The platform perfectly intertwines the use of AI technology and human intervention by passing along more complicated queries to live assistance. Its AI bots can provide help with product inquiries, handle returns, suggest products and even upselling items on the same basis. LivePerson has built a high-quality analytics and security infrastructure allowing brands to establish trust and loyalty based on real conversation.
Top Features:
- Omnichannel AI messaging
- Real-time intent recognition and routing
- Automated product recommendations and upselling
- Seamless handoff to human agents
- Analytics dashboard for performance tracking
Website: https://www.liveperson.com/
Pricing:
- Available on request
4. Re:amaze
Re: amaze is a help desk and live chat platform, powered by AI, that is ecommerce-specific. It brings together the capabilities of live chat, chatbot automation, email, social messaging, and help center to one location. This is an all-in-one strategy that enables ecommerce brands to provide a quick and consistent service without smoothening the overall customer experience process. The AI of Re:amaze has the ability to give quick responses to commonly asked questions, or escort customers through the checkout, or inform them of the shipping status.
The fact that Re:amaze has such significant ecommerce integration is one of its most impressive elements since it integrates perfectly with Shopify, BigCommerce, WooCommerce, and other popular platforms. It implies that your customer support team is able to check orders information, view shipments, and issue refunds in conversation. As one of the most efficient workflow management platforms, it leverages automated workflows and intelligent replies to ensure online stores can respond quicker and increase conversion rates—making Re:amaze a must-have among AI agents for ecommerce in the current digital retail environment.
Top Features:
- Unified inbox for multi-channel support
- AI chatbots for 24/7 customer assistance
- Seamless integration with major ecommerce platforms
- Customizable workflows and automation rules
- Built-in FAQ and knowledge base
Website: https://www.reamaze.com/
Pricing:
| Basic | Pro | Plus |
| $29/mo | $49/mo | $69/mo |
5. Tidio
Tidio gives ecommerce businesses the benefits of chatbots in the form of an integrated live chat and real-time chatbots to attract more visitors, solve problems, and boost revenue. As one of the leading AI tools for small businesses, Tidio is an AI agent that is designed to suit small and mid-sized online companies by helping find answers to frequently asked questions, make product suggestions, generate leads, and provide discount codes to potential clients who cannot make a final decision. It also has an intuitive chatbot developer that does not require coding expertise, therefore a non-technical team can learn how to use it.
In addition to automation, Tidio offers a live chat dashboard that allows human agents to intervene to ensure that the customer receives the best of both worlds, AI and human. Tidio is very easy to integrate with commonly used ecommerce systems such as Shopify, Wix, and WordPress, making them very easy to deploy and highly customisable. Its analytics tools enable the store owners to monitor visitor behavior and the performance of their chatbots to enable refinement of their approaches and increase conversion rate.
Top Features:
- No-code chatbot builder for easy setup
- Live chat and AI chatbot combo
- Automated product recommendations and upsells
- Integrations with major ecommerce platforms
- Visitor tracking and conversation analytics
Website: https://www.tidio.com/
Pricing:
| Starter | Growth | Plus | Premium |
| $24.17/mo | $49.17/mo | $749/mo | Available on request |
6. ManyChat
One of the most popular platforms of AI-powered chatbots that can be used by ecommerce businesses that aim to take advantage of social media and messaging applications to transform sales is ManyChat. ManyChat is tailored to easily integrate with Facebook Messenger, Instagram, WhatsApp, and SMS communications to allow online stores to automate conversations, capture leads, and retrieve lost carts using customized conversations and conversations. With its drag-and-drop builder, ecommerce teams can design chatbots to perform the functions of answering questions, advising the purchase of goods, and building customer relationships, without any understanding of how to code.
The difference between the manyChat and the other messaging apps is that ManyChat is aimed at sales improvement right in the messaging channel where customers are already using it. The brands are able to execute automated campaigns, present special offers, and update on the orders, all at the same time collect worthy information on the customers. Human handoffs are another functionality of ManyChat in cases when queries are complex and the solution requires a human touch so the same shoppers feel heard and assisted always. Any store with low to medium online and offline sales eager to increase user interest and transactions with the help of social chat needs ManyChat AI agent.
Top Features:
- Multi-platform chatbot support (Messenger, Instagram, WhatsApp, SMS)
- Drag-and-drop visual builder
- Abandoned cart recovery automation
- Broadcast messages and drip campaigns
- Integration with Shopify and other ecommerce tools
Website: https://manychat.com/
Pricing:
| Free | Pro | Elite |
| $0 | $15/mo | Custom |
7. Chatfuel
The Chatfuel is a powerful and robust AI chatbot development tool that was created to assist ecommerce businesses in automating customer-to-brand conversation via the use of best messaging platforms such as Facebook Messenger and Instagram. It has easy, no-code and automation-friendly user interface enabling online retailers to build bots that respond to product questions, suggest products, take orders, and provide shipment status. Chatfuel automates such redundant tasks to provide valuable space in the agendas of ecommerce teams to be able to focus their energies on growing their business and making their customers happy.
Chatfuel has a very strong targeting and personalization feature. The AI agent has the capability of segmenting the audiences according to behavior and developing customized messages, which increases the rate of engagement and conversion. And it is compatible with other well-known ecommerce systems such as Shopify and WooCommerce, which means that setting it up does not take long. Chatfuel can be the best choice of stores that want to use social messaging and automatize customer service and sales.
Top Features:
- No-code bot builder for Messenger and Instagram
- Audience segmentation and targeting
- Product recommendation and order processing
- Automated shipping and tracking updates
- Integration with Shopify, WooCommerce, and Zapier
Website: https://chatfuel.com/
Pricing:
- Custom
8. Zoho SalesIQ
Zoho SalesIQ is an intelligent live chat and AI agent platform that helps ecommerce businesses capture leads, engage visitors in real-time, and provide proactive support. Its AI-driven chatbot, Zobot, can automate responses to common queries, guide shoppers through product discovery, and even qualify leads for sales teams. With robust visitor tracking, Zoho SalesIQ gives ecommerce stores deep insights into customer behavior, helping them target the right audience at the right moment.
Integrated with Zoho’s broader CRM ecosystem, SalesIQ is particularly powerful for online businesses that want to align their support and sales efforts seamlessly. The platform allows ecommerce teams to prioritize chats, trigger automated workflows, and deliver personalized assistance based on visitor activity. For brands looking to combine live chat with intelligent automation and rich analytics, Zoho SalesIQ is a trusted choice.
Top Features:
- AI chatbot (Zobot) for automated conversations
- Real-time visitor tracking and lead scoring
- Integrated live chat with human takeover
- Seamless connection with Zoho CRM and other tools
- Customizable triggers and workflows
Website: https://www.zoho.com/salesiq/
Pricing:
| Free | Basic | Professional | Enterprise |
| $0 | $4.01/mo | $8.60/mo | $13.76/mo |
9. Intercom
One of the well established AI-powered customer messaging services is intercom which is utilized by the ecommerce brands joining in delivering the personalized support and heightening sales through the practices of conversational experiences. Its AI chatbots will answer the frequently asked questions, qualify leads and actively connect with the visitor when they do not know what to do next, including when they are in the checkout. Intercom enables online shops to ensure that their clients are satisfied and at the same time maximize the effectiveness of their teams by integrating automation and live chat.
In addition to the chat, Intercom offers powerful features of onboarding, customer engagement, and self-service, such as customer bots, help center, or product tours. Intercom is a favorite ecommerce tool because of the way it fits both modern and sleek interfaces and selective CRM and ecommerce tools like Shopify. Intercom allows online retailers to effortlessly provide customers with quick, positive, and pertinent modes of experience through detailed analytics and automation processes.
Top Features:
- AI-powered bots for automated support
- Real-time live chat and proactive messaging
- Advanced targeting and user segmentation
- In-app product tours and help center
- Integrations with popular ecommerce and CRM tools
Website: https://www.intercom.com/
Pricing:
- Available on request
10. Freshchat
Freshchat is a modern messaging and AI agent solution built for ecommerce businesses that want to provide fast, personalized support across multiple channels. Powered by Freshworks, Freshchat combines live chat, smart bots, AI customer service chatbots, and automated workflows to help online stores resolve customer queries instantly and drive more sales. Its AI chatbot, Freddy, uses machine learning to understand customer questions, suggest answers, and escalate complex issues to human agents when needed.
Freshchat’s standout feature is its omnichannel capability — it works seamlessly on websites, mobile apps, social media, and messaging apps like WhatsApp and Facebook Messenger. This ensures ecommerce brands can meet customers wherever they are. With rich visitor insights, custom triggers, and smart routing, Freshchat helps brands deliver timely, contextual interactions that increase conversion and satisfaction rates.
Top Features:
- AI chatbot (Freddy) for smart automation
- Omnichannel messaging (web, mobile, social)
- Proactive campaigns and auto-triggered messages
- Powerful integrations with ecommerce platforms
- Team inbox with smart routing and workflows
Website: https://www.freshworks.com/live-chat-software/
Pricing:
- Available on request
11. Gorgias
Gorgias is the highly effective AI-based helpdesk that focuses entirely on ecommerce stores. One of its outstanding qualities is the strong integration with platforms such as Shopify, BigCommerce, and Magento that allow support teams to have customer order data at their fingertips during conversations. This enables the agents, whether human or AI, to work with activities such as changing orders, making refunds, shipping inquiries all without tab switching. As one of the leading AI agents for ecommerce, the AI developed by Gorgias can autonomically answer frequently asked questions, identify the intent of the customer, and provide suitable answers to human agents, which saves time and provides a consistent service.
Gorgias is not just a useful support tool to tired ecommerce brands, it is a source of revenue. It reduces the workload of the agents, allowing them to dedicate time to the valuable interactions highlighted by reducing the tedious tasks of responding to every query, and offering a personalized service that facilitates upsell and cross-selling opportunities. Brands are crazy about its easy automation rules, macros and AI enabled intent analytics to maintain the support journey smooth, high speed and people-like. Big or small business, Gorgias turns customer support into a profit center as opposed to a cost one.
Top Features:
- AI auto-responses and intent detection
- Full integration with Shopify, BigCommerce, Magento
- One-click order management from the helpdesk
- Macros and automation rules for repetitive tasks
- Revenue tracking from support interactions
Website: https://www.gorgias.com/
Pricing:
- Available on request
12. Klevu
Klevu is an intelligent site search and product finder tool built to ensure that ecommerce stores are able to optimize their onsite shopping experience. It has a smart search engine that employs the NLP and machine learning to provide highly related search results even when the shoppers type vague and miss-spelled search phrases. Klevu AI would also make results more personal, connecting the results with the behavioral patterns and past purchases of the users, which would lead to greater engagement and improved conversion.
Besides search, the AI agent from Klevu is used to create dynamic merchandising and recommend products based on individual interests. Essentially, this results in trending products being seen by the shopper, complementary items or suggestive offerings as they pass through their journey and this drives the average order value. Other key ecommerce systems such as Shopify, Magento, and BigCommerce are all compatible with Klevu that comes fitted with simple dashboards to control and analyze performance. Businesses that are looking to use site search as a sales generator should consider Klevu as one of the options that they can use.
Top Features:
- AI-powered smart search with NLP
- Personalized product discovery
- Dynamic merchandising and recommendations
- Easy integrations with Shopify, Magento, BigCommerce
- Analytics dashboard for insights and optimization
Website: https://www.klevu.com/
Pricing:
- Available on request
13. Pypestream
Pypestream is an artificial intelligence based conversation system that is designed to enable ecommerce companies to address masses of customers with automated humanized customer care. Its AI agent generates what they term as Pypes, that is, interactive and self-service that walks the customer through any given task like tracking orders, solving a problem, or selecting the right product. Pypestreams AI employs high-grade NLP as well as machine learning capabilities to recognize customer intent and deliver highly precise answers in real time.
Pytestream is famous with more significant ecommerce companies that require catering to cases of extremely high buyer numbers without compromising on personalization. It scales on web, mobile, and messaging channels, and an online customer will have the same experience as a customer operating on a mobile phone. The software features that brands like have included its secure, cloud-based nature and its strong analytics that allow the company to check its performance, and tweak its interactions. Pypestream is a good choice to add conversation to ecommerce brands without sacrificing the human element in customer service.
Top Features:
- AI-driven “Pypes” for self-service automation
- Advanced NLP for accurate understanding
- Omnichannel support (web, mobile, messaging)
- Cloud-based and secure infrastructure
- Detailed analytics and performance tracking
Website: https://www.pypestream.com/
Pricing:
- Available on request
14. Botpress
Botpress is an open-source conversational AI platform that empowers ecommerce brands to build highly customized, intelligent chatbots. Unlike rigid chatbot builders, Botpress gives businesses full control over the chatbot’s design, natural language processing, and integration with their existing systems. Its visual flow builder makes it easy to map out conversations, while its modular architecture allows developers to fine-tune the AI to handle complex ecommerce tasks like product recommendations, order tracking, or upselling.
A big advantage of Botpress is that it can be self-hosted, giving ecommerce companies full ownership of their data — a huge plus for privacy-conscious brands. It supports multiple languages, integrates smoothly with ecommerce platforms via APIs, and offers advanced analytics to measure bot performance. For online stores with technical resources that want maximum flexibility and control over their AI agent, Botpress is an excellent choice.
Top Features:
- Open-source and fully customizable
- Self-hosting for complete data ownership
- Advanced NLP and conversational flow builder
- Flexible API integrations with ecommerce platforms
- Multi-language support and analytics
Website: https://botpress.com/
Pricing:
- Available on request
15. Heyday by Hootsuite
Heyday is an AI-powered conversational solution built specifically to serve retail and ecommerce brands. Heyday, acquired by Hootsuite, is an AI-based web application that integrates both AI chatbots and social messaging with the aim of allowing businesses to automate their customer service, product discovery and sales across platforms such as Facebook Messenger, WhatsApp and Instagram. Positioned among the leading social media automation platforms, the AI agent can manage frequently asked questions, provide product suggestions, get order status updates, and even save carts—all in a conversational and friendly manner.
One of the best features of Heyday is its great emphasis on social commerce. It naturally integrates with ecommerce shops such as Shopify and Magento including the possibility to check the status of stocks in real-time and recommend personalized suggestions. With Heyday, retailers transform social messaging media into virtual stores, retain customers in the funnel and stimulate their movement. Heyday is the AI agent of choice creamed with convenience, automation, and the human touch that evokes beauty for the brands investing in their social-driven ecommerce efforts.
Top Features:
- AI chatbot for social messaging channels
- Automated FAQs, order tracking, and recommendations
- Cart recovery and promotional messaging
- Deep integrations with Shopify, Magento, and more
- Unified inbox for social commerce management
Website: https://www.hootsuite.com/
Pricing:
- Available on request
Conclusion
In conclusion, Ecommerce is changing fast, and shoppers expect quick, smart help whenever they visit an online store. Because of this, employing AI agents is now a wise strategy to stay ahead of the competition rather than merely an extra. These virtual assistants are available around-the-clock, answer frequently asked questions, suggest appropriate products, and facilitate everyone’s shopping experience.
Adding the appropriate AI agents for ecommerce can save time, reduce expenses, and maintain customer satisfaction for businesses of all sizes. Choose the one that best suits your needs, give it a try, and see how much simpler it can be to manage your store.
FAQs
1. Are AI Agents Safe to Use With Customer Data?
The majority of contemporary AI agents abide by stringent data privacy and security regulations. They encrypt conversations and store customer data safely. Store owners should always check that the tool complies with privacy laws like GDPR to keep shoppers’ information protected.
2. Do I Need Technical Skills to Set Up an AI Agent?
Many popular AI agents are designed for non-technical users. They include basic dashboards, templates, and drag-and-drop builders. Some advanced setups may need developer help, but basic setups can often be done by store owners or marketing teams themselves.
3. Can an AI Agent Fully Replace Human Support?
AI agents are great for handling common questions and tasks, but they can’t solve every problem. The best approach is to use AI for routine things and have a human team ready to handle complex or sensitive issues. This creates a balanced, friendly customer experience.
