In today’s fast-paced ecommerce landscape, one question drives ambitious online store owners and marketers: which Shopify chatbots truly deliver seamless automation, personalised customer engagement, and measurable business growth? As traditional support models struggle to keep up with rising customer expectations, chatbots have emerged as essential tools-transforming how brands interact, sell, and retain their customers.
Shopify stores now demand intelligent, responsive solutions that combine AI Response Generator, automation, and analytics to provide instant assistance, guide purchases, and optimise conversions. The most effective chatbot apps don’t just answer questions-they enhance the shopping experience, drive sales, and empower merchants with actionable insights.
In this blog, we explore the 15 Best Chatbots for Shopify.
What are Chatbots?
Chatbots refer to computer programs that mimic human conversation in terms of text or voice. It is based either on predefined scripts or artificial intelligence or a combination of both, to make sense of user inputs and react in a friendly, conversational way.
Chatbot platforms are used on websites, mobile applications, messaging services, and customer service, and therefore are very flexible business tools. They are mainly used to automate repetitive operations that include responding to frequent queries, user guidance, gleaning information, product suggestions or correcting easy-to-solve problems.
The current AI-based chatbots are capable of learning, personalizing, and answering more complicated questions. Consequently, chatbots enhance the customer experience, decrease wait time and enable businesses to operate more effectively by providing 24/7 response immediately.
The Benefits Of Using Shopify Chatbot Apps
- Enhanced Customer Support Responsiveness: Shopify chatbots offer immediate on-the-clock responses to frequent customer inquiries and will cut down on waiting times, boost customer satisfaction, and guarantee that all customers get timely attention without involving a human being.
- Increased Sales and Conversion: Chatbots will direct customers through product shopping, suggest products, respond to objections, and support purchases, increasing the conversion rate and average order value.
- Lower Customer Support Costs: Chatbots save on repeating customer requests, reduce the use of human operators, decrease staffing needs, reduce the cost of operation, and aid businesses in saving on supporting costs without compromising reliability.
- Personalized Shopping Experiences: Shopify chatbots rely on browsing patterns and preferences of customers to provide them with personalized feedback, targeted events and messages that increase customer interactions and foster distinct shopping experiences.
- Quicker Response and Resolution: Chatbots provide direct answers to frequently asked questions and quick troubleshooting solutions, update customers on their orders instantly, and simplify troubleshooting actions, which means that customers can be served by chatbots much faster at any time.
- Improved Customer Interaction: Shopify chatbots actively interact with visitors by providing personalized greetings, behavioral suggestions, product recommendations, and interactive messages that help direct the shoppers, boost interactions, and prompt further exploration.
- Increased Quality Data and Customer Insights: Chatbots can collect a great deal of customer data such as preferences, buying behavior, questions, and purchase intent, and assist merchants in analyzing trends, improving marketing efforts, and refining the overall shopping experience.
- 24/7 Automated Customer Support Solution: Shopify chatbots are available around the clock, providing round-the-clock service to customers, responding to their requests immediately, performing routine tasks, and protecting customers by offering consistent support throughout the process.
Quick Comparison
| Name | Pros | Cons |
| Tidio | Quick setup with no-code visual builder makes deployment almost immediate. | Advanced features require pricey plans, limiting small-store budgets. |
| Gorgias | Lets agents manage Shopify orders directly inside chat — huge efficiency boost. | Pricing scales steeply with ticket volume, costly for high-support shops. |
| Re:amaze | Unified inbox across email, social, SMS, chat — centralizes multichannel support. | Per-team-member pricing makes scaling expensive for larger support teams. |
| Botsify | Drag-and-drop builder supports WhatsApp, Messenger, and Instagram — great multichannel reach. | Basic bot intelligence can feel too simplistic for complex queries. |
| Chatbot.com | Visual builder + NLU-driven intent detection helps automate support intelligently. | Higher-tier pricing may be overkill for small or budget stores. |
| Intercom | Generative-AI chatbot plus CRM and lifecycle messaging drives deeper personalization. | Premium pricing and complexity may overwhelm small ecommerce merchants. |
| Tars | Conversation-based landing pages replace boring forms — improves conversions. | Very expensive pricing restricts access to only high-budget stores. |
| ManyChat | Deep integration with Facebook, Instagram, WhatsApp — ideal for social-commerce stores. | Chatbot flows are limited for advanced support scenarios. |
| Gobot | Quiz-based product recommender helps match customers to right products visually. | Limited live-chat fallback — may frustrate when bot fails. |
| Drift | Conversational marketing focus qualifies leads and drives pre-sales engagement. | More suited to B2B or high-ticket items — less ideal for low-cost Shopify shops. |
| Crisp | Unified inbox with live chat + bot + social channels — affordable for SMBs. | Bot functionality is basic compared to more advanced AI platforms. |
| Zendesk Answer Bot | Excellent ticket deflection — bot handles common queries before human agents engage. | Without the bot addon, automation remains minimal. |
| Chatfuel | No-code builder and Meta-platform focus — great for social-commerce automation. | Bot intelligence limited — may struggle with complex customer inquiries. |
| Ada | Enterprise-grade AI support suitable for high-volume, multilingual global stores. | Customization and pricing are often prohibitive for small or medium-sized shops. |
| LiveChat | Real-time human chat with optional bot fallback — ensures flexible support coverage. | Without bot addon, automation remains minimal. |
List of 15 Best Chatbots for Shopify
1. Tidio
Tidio is a chatbot and live-chat software widely used in Shopify, easy to install, with high automation capabilities. It is an all-in-one dashboard that integrates AI-assisted chat (Lyro), chatbot flows, live support, and marketing tools.
Shopify has been using Tidio in instant response, cart abandonment, customized product suggestions, and multilingual support. The platform provides templates that will allow automation of FAQs and customer journey steps with minimal input.
Its integrations with email, Messenger, and Instagram take the customer engagement beyond the storefront. Tidio enjoys particular popularity with small and mid-size Shopify merchants interested in fast and easy automation.
Website: https://www.tidio.com/
Key Features:
- No-code visual chatbot builder for quick setup.
- Live chat + AI-powered bot (Lyro) in one interface.
- Pre-built templates for FAQs, cart recovery, lead capture.
- Real-time visitor tracking and behavior-based chat triggers.
- Integrations with Shopify, social, email, and marketing tools.
Pricing:
- Starter– $29/mo.
- Growth– $59/mo.
- Plus– $749/mo.
2. Gorgias
Gorgias is a complete customer support platform that includes Chatbots for Shopify, automations, and a sophisticated helpdesk, all heavily integrated with Shopify. It consolidates email, live chat, social messaging, and reviews under one umbrella, making it ideal for fast-growing stores with large volumes of customer communication.
The platform’s automation rules use intent detection to auto-respond to frequently asked questions such as order tracking and returns. Shopify orders are accessible within the chat interface, allowing agents to view and update them quickly, which saves significant time. Gorgias also supports macros, workflows, and AI summarization, making it perfect for scaling Shopify stores with strong automation while retaining human-agent control.
Website: https://www.gorgias.com/
Key Features:
- Deep Shopify integration — manage orders directly in chat.
- Unified inbox combining email, chat, social & support tickets.
- Automation rules and macros for refunds, returns, order queries.
- Live chat + chatbot + helpdesk in one dashboard.
- Real-time support efficiency, ideal for high-volume stores.
Pricing:
- Starter– $10/mo/50 tickets
- Basic– $50/mo/300 tickets
- Pro– $300/mo/2,000 tickets
- Advanced– $750/mo/5,000 tickets
3. Re:amaze
Re:amaze is a blended live chat + chatbot + helpdesk platform tailored for ecommerce brands. Shopify merchants use it to unify customer messages across chat, email, Instagram, Facebook, Twitter, and SMS. Its chatbot automation handles FAQs, order lookups, product searches, and intent-based routing.
Re:amaze’s “Cues” allow stores to automatically trigger personalized messages based on browsing behavior, improving conversions. The platform includes automation workflows, SLAs, ticketing features, and team collaboration tools.
It’s highly customizable and integrates tightly with Shopify order data. Re:amaze fits stores wanting both conversational automation and rich multichannel customer support functionalities in one unified system.
Website: https://www.reamaze.com/
Key Features:
- Single shared inbox for email, chat, social, SMS support.
- Automated chatbots and live chat with rules-based bots.
- Ability to manage Shopify orders directly from support interface.
- Pre-built FAQ / knowledge-base and self-service help center.
- Real-time visitor tracking and customer activity monitoring.
Pricing:
- Basic– $29 per Team Member per Month
- Pro– $49 per Team Member per Month
- Plus– $69 per Team Member per Month
4. Botsify
Botsify is a simple AI chatbot creator that serves websites, Shopify stores, WhatsApp, Messenger and Instagram. It supports merchants in building dialogues using its drag-and-drop interface to support product searches, order tracking, frequently asked questions and booking appointments.
Botsify has the ability to integrate with a product catalog within Shopify, allowing customers to browse products in the chat. It also promotes multilingual chat and lead-capture to facilitate marketing.
The platform has human-takeover solutions, AI recommendations enhancement, and automatic follow-ups. Botsify is recommended to the Shopify sellers who would like to have a multi-channel chatbot that would be functional on both social media and the store webpage and requires no technical skills.
Website: https://botsify.com/
Key Features:
- No-code chatbot builder with drag-and-drop interface.
- Multichannel support — website, social media, WhatsApp, Messenger.
- Supports multilingual chats and global customer base.
- Sync with Shopify catalog for product browsing inside chat.
- Automated FAQ responses and basic customer support flows.
Pricing:
- Basic Plan– $49/month
- Agency Plan– $199/month
5. Chatbot.com
Chatbot.com provides powerful Chatbots for Shopify, allowing stores to create automated conversations with a visual builder and customizable templates. It integrates seamlessly with Shopify to deliver product recommendations, order updates, lead capture, and customer support. With natural language understanding, the chatbot interprets customer intent and provides instant responses.
It also integrates with LiveChat, enabling smooth handoffs between the bot and human agents whenever needed. Compatible with websites, messaging apps, and CRM systems, Chatbot.com is ideal for businesses seeking an AI-driven assistant to improve customer satisfaction while reducing manual chat workload.
Website: https://www.chatbot.com/
Key Features:
- Visual chatbot builder to create custom bot flows with ease.
- AI-driven conversational responses to common customer queries.
- Integrates with Shopify to enable conversational commerce support.
- Option to combine bot with human live-chat handoff as needed.
- Works across website and multiple messaging platforms for reach.
Pricing:
- Starter– $52/mo
- Team– $142/mo
- Business– $424/mo
6. Intercom
Intercom is a fully featured AI-powered customer engagement platform combining live chat, automation, and helpdesk solutions. Shopify merchants use it for onboarding, support automation, and personalized lifecycle messages. Intercom’s chatbot “Fin” uses generative AI to provide natural, accurate answers and automatically resolve common support queries.
The system supports customer segmentation, behavioral triggers, and targeted chat campaigns to boost conversions. Intercom also includes a modern help center, automated workflows, and omnichannel messaging.
While premium-priced, it provides enterprise-level depth. Intercom is best for Shopify stores seeking a sophisticated, AI-driven support experience that grows with their scale.
Website: https://www.intercom.com/
Key Features:
- AI-powered chatbot (“Fin”) gives real-time intelligent responses.
- Supports multi-channel: website chat, email, app messaging.
- Integrated CRM and workflow tools for sales/support automation.
- Personalized messaging and lifecycle campaigns for engagement.
- Easy-to-use UI and scalability for growing e-commerce brands.
Pricing:
- Contact sales
7. Tars
Tars offers Chatbots for Shopify that create conversational landing pages and automated chat funnels designed to boost conversions. Shopify stores can use Tars to replace traditional forms with interactive chatbots that guide shoppers through product discovery, sizing questions, shipping information, and checkout readiness.
Its no-code builder allows merchants to design custom flows based on user behavior and input. Tars also integrates with CRM systems and supports automated notifications.
These chatbots capture high-intent leads and reduce bounce rates, particularly on paid traffic landing pages. Tars is an excellent choice for Shopify merchants running ads who want to maximize conversions through personalized, interactive conversations.
Website: https://hellotars.com/
Key Features:
- Drag-and-drop conversational builder enabling fast deployment of interactive chatflows.
- AI-powered intent recognition for personalized responses and guided conversations.
- Pre-built ecommerce templates optimized for lead capture and product assistance.
- Seamless Shopify integration supporting product browsing, cart actions, and order inquiries.
- Detailed analytics dashboard tracking conversions, chat performance, and user behavior.
Pricing:
- Premium– $499/month
- Premium– $4,999/year
8. ManyChat
ManyChat is a leading chatbot platform for Messenger, Instagram, WhatsApp, and website chat—making it perfect for social-commerce-driven Shopify stores. It offers visual flow builders, automated responses, broadcast messaging, and subscriber growth tools.
Shopify merchants use ManyChat to automate FAQs, recover carts, send order updates, and promote products through conversational marketing campaigns. ManyChat also supports lead magnets, influencer campaigns, and keyword triggers.
With deep Meta platform integration, it excels at driving sales from social media. It’s an excellent choice for Shopify brands that rely heavily on Facebook and Instagram for conversions and customer engagement.
Website: https://manychat.com/
Key Features:
- Drag-and-drop flow builder — no coding required for bots.
- Supports Messenger, Instagram, WhatsApp, SMS, and web chat.
- Automated abandoned-cart recovery via chat messages.
- Order updates, confirmations, and shipping notifications via chat.
- Built-in analytics to track open rates, conversions, and engagement.
Pricing:
- Pro– $15 / mo
9. Gobot
Gobot is a Shopify-focused AI shopping assistant known for its powerful quiz-based product recommendation engine. Merchants use Gobot to create guided selling experiences that help customers find the right products based on preferences, sizing, style, or usage questions.
It also automates customer support, handles FAQs, and retrieves order details. Gobot integrates tightly with Shopify data, enabling personalized suggestions and upsells. Its analytics tools provide insights into customer behavior and conversion patterns.
Gobot is ideal for Shopify stores offering complex, customized, or variety-driven products—such as beauty, skincare, apparel, and supplements—and seeking to boost engagement and sales.
Website: https://www.getgobot.com/app/login?app=shopify
Key Features:
- Interactive product-recommendation quizzes to guide customers.
- Automated responses to FAQs and common shopper questions.
- Drag-and-drop chatbot builder for easy customization.
- Machine-learning adapts recommendations based on past interactions.
- Sends unanswered queries to human helpdesk if needed.
Pricing:
- Contact sales
10. Drift
Drift provides powerful Chatbots for Shopify, offering a conversational marketing and sales platform for merchants seeking high-value customer engagement. It specializes in real-time conversations that qualify leads, guide shoppers, and deliver quick answers.
Drift’s AI chatbot can automatically route users, answer product questions, and capture visitor information. It also supports custom playbooks for personalized engagement based on visitor behavior.
Although often used by B2B brands, Shopify stores with premium or complex products can benefit from its proactive chat features and conversational funnels. Drift is ideal for merchants who want intelligent lead qualification and tailored chat experiences to boost conversions and enhance customer interaction.
Website: https://www.salesloft.com/platform/drift
Key Features:
- AI-powered lead qualification and sales-ready chat flows.
- Real-time chat that routes customers to right teams automatically.
- Conversational marketing tools for promotions and engagement.
- Integration with CRM and marketing platforms like HubSpot, Salesforce.
- Helps capture leads, answer pre-sales questions, boost conversions.
Pricing:
- Request Pricing
11. Crisp
Crisp is an all-in-one messaging platform offering live chat, AI chatbots, CRM features, and omnichannel support. Shopify merchants use Crisp to connect website chat with Instagram, Facebook, email, and WhatsApp—all within a unified inbox.
Its chatbot automates FAQ responses, lead capture, and product suggestions, while the AI assistant enhances message quality and accuracy. Crisp also includes co-browsing, a help center, contact profiles, and real-time customer monitoring.
Its affordability makes it popular with small and medium Shopify businesses. Crisp is ideal for merchants wanting a clean, modern support toolbox with automation and multi-channel communication capabilities.
Website: https://crisp.chat/en/
Key Features:
- Unified inbox for website chat, social, email, and CRM messages.
- Chatbot + human takeover capability for automatic + manual support.
- Supports multiple messaging channels — web, social, email seamlessly.
- Drip messaging, lead capture, and visitor tracking tools built-in.
- Affordable for SMBs, with simple setup and broad compatibility.
Pricing:
- Mini– $45 Per month, per workspace
- Essentials– $95 Per month, per workspace
- Plus– $295 Per month, per workspace
12. Zendesk Answer Bot
Zendesk’s Answer Bot is an AI-powered platform that automates customer support by using your help center content to respond instantly to common questions. Shopify stores benefit from its tight integration with Zendesk’s ticketing system, ensuring smooth transitions from bot to human agent when needed.
It reduces support workloads, improves response times, and enhances customer satisfaction. Answer Bot can guide users through self-service options, retrieve information, and escalate complex issues.
With robust analytics and workflow automation, it supports high-volume ecommerce support needs. It’s ideal for Shopify merchants already using Zendesk or requiring enterprise-grade customer service automation.
Website: https://www.zendesk.com/in/#georedirect
Key Features:
- AI-powered ticket deflection with automatic FAQ answers.
- Pre-chat forms to collect visitor info before chat starts.
- Visitor monitoring & preview to track user navigation in real time.
- Smooth handoff from bot to human agents when needed.
- Multichannel support combining email, chat, and helpdesk integration.
Pricing:
- Support Team– US $25 per agent/month
- Suite Team– US $69 per agent/month
- Suite Professional– US $149 per agent/month
- Suite Enterprise– US $219 per agent/month
13. Chatfuel
Chatfuel offers easy-to-use Chatbots for Shopify, making it a popular chatbot builder for Facebook Messenger, Instagram, WhatsApp, and websites. Shopify merchants use it to automate product recommendations, FAQs, lead capture, and checkout reminders.
Chatfuel includes a simple drag-and-drop interface, AI-powered intent recognition, and growth tools for social media acquisition. Its Shopify integration enables direct product syncing and automated cart recovery messages.
Widely used by dropshippers and social-commerce sellers because of its strong compatibility with the Meta ecosystem, Chatfuel is ideal for Shopify stores running paid ads or influencer campaigns where automated DMs and conversational sales greatly boost performance.
Website: https://chatfuel.com/
Key Features:
- No-code drag-and-drop chatbot builder for quick bot creation.
- Integration with Messenger, Instagram, WhatsApp, and web chat.
- Automated lead capture, FAQ responses, and social-commerce flows.
- Supports ecommerce workflows like cart reminders, order updates.
- Analytics dashboard to track engagement, conversions, message metrics.
Pricing:
- Facebook –
- Business– ₹1,019.99
- Enterprise– ₹400
- WhatsApp & Instagram –
- Business– ₹400
- Enterprise– ₹400
14. Ada
Ada is an enterprise-level AI support automation platform used by high-traffic Shopify Plus brands. It uses natural language understanding to deliver fast, personalized responses and deflect large volumes of repetitive inquiries. Ada integrates with Shopify to provide instant order status, shipping details, returns handling, and product information.
It supports multilingual conversations, custom workflows, and deep CRM connectivity. Ada’s strength lies in scalability and performance for brands with millions of monthly interactions.
It also enables automated upsells and proactive engagement. Ada is ideal for large Shopify operations seeking a powerful, customizable, AI-driven support engine.
Website: https://www.ada.cx/
Key Features:
- No-code automation builder with advanced AI for complex queries.
- Multilingual support — handles global customers in multiple languages.
- Deep integration with Shopify to show order status and shipping info.
- Scalable for large traffic and high-volume customer interactions.
- Automated self-service and human handoff when bot cannot resolve issues.
Pricing:
- Contact sales
15. LiveChat
LiveChat is a professional chat platform with optional AI chatbot integration through ChatBot.com. Shopify stores use LiveChat for real-time customer communication, sales assistance, and ticket management. Agents can see customers’ cart contents and browsing history to provide targeted help.
The platform supports canned responses, file sharing, post-chat surveys, and team routing. Its chatbot integration automates FAQs, product suggestions, and lead capture when agents are offline.
LiveChat integrates with email, CRM tools, and marketing platforms, making it versatile and scalable. It’s ideal for Shopify merchants wanting hybrid automation plus human-led sales conversations.
Website: https://www.livechat.com/
Key Features:
- Real-time live chat support for instant customer conversations.
- Chatbot integration option for automated FAQ replies when offline.
- Cart/page context: agents see customer browsing or cart info during chat.
- Team routing, canned responses, and chat analytics for support teams.
- Works across devices and channels — website, social, and helpdesk integrations.
Pricing:
- Starter– $19/ mo per person billed annually
- Team– $49/ mo per person billed annually
Ending Thoughts
In conclusion, Chatbots for Shopify have become essential tools for modern e-commerce businesses, offering a powerful blend of automation, personalization, and convenience. By providing instant responses, guiding shoppers through product selections, and helping resolve issues quickly, chatbots significantly improve the overall customer experience.
They also reduce operational costs, support teams, and increase sales by nudging customers toward confident purchase decisions. With their ability to work 24/7, collect useful data, and integrate seamlessly with Shopify stores, chatbots help merchants operate more efficiently while offering consistent, high-quality service. As customer expectations continue to rise, adopting a Shopify chatbot becomes a strategic advantage for long-term growth.
FAQs
1. What is a Shopify chatbot?
A Shopify chatbot is an automated tool that interacts with customers on a Shopify store, answering questions, guiding purchases, and providing 24/7 support.
2. How do Shopify chatbots improve sales?
They recommend products, recover abandoned carts, provide instant responses, and guide users through checkout, boosting conversions and average order value.
3. Can Shopify chatbots work 24/7?
Yes, chatbots operate around the clock, ensuring customers receive instant assistance anytime without needing human agents.
4. Are Shopify chatbots easy to set up?
Most chatbot apps offer drag-and-drop builders and pre-built templates, allowing merchants to create functional bots without coding knowledge.
5. Do Shopify chatbots collect customer data?
Yes, they track interactions, preferences, and purchase behavior, helping store owners improve marketing, product recommendations, and customer experience.
